Outstanding Collection

FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?

1. Posters and Canvas:

Free shipping within the US.
International shipping is not available.

2. Other Products:

Free shipping within the US.
Shipped to most countries worldwide.
International shipping fee will be calculated and displayed at checkout based on your shipping address.
Import duties and taxes may apply in some countries, and customers are responsible for paying these charges.

How long will delivery take?

Free shipping within the US

Production time: All orders are processed within 1 – 2 business days.
Shipping time: Usually it takes up to 7 – 16 business days to arrive at the address. This is from the date the item was shipped, not the date the order was placed.
Tracking Number: Tracking number will be available 5-7 days from the time of order, we will email you as soon as possible.

Is it possible to see a preview of my personalisation before checking out?

We provide draft previews for all Art Hoodie products. You’ll receive an email preview within 1-2 days of placing your order. We need your approval before production begins.

Is it possible to make changes to my order personalization after it's been submitted?

To prevent issues and delays, please review your personalized photo gifts before completing your purchase. For further assistance with order changes, contact our Customer Support at [email protected].

How to cancel an order?

Please submit a request to cancel your order within 12 hours of placing your order, after this time the order cannot be canceled, contact our Customer Support at [email protected].